Source - RNS
RNS Number : 7645I
Eckoh PLC
02 September 2016


2 September 2016






Eckoh plc

("Eckoh" or the "Company")


Trading Update


Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, announces a trading update in connection with its US business and its faster than expected transition towards a pure Software-as-a-Service ("SaaS") pricing model.

To increase the Company's proportion of recurring revenues in the US and to bring it in-line with the recurring revenue model in the UK business, Eckoh is in the process of transitioning its new Secure Payments customers to a SaaS pricing model rather than the historical model of upfront pricing followed by a fixed maintenance and support charge. In the last two years, over 90 percent of contracts in the US Secure Payments market have been sold using upfront pricing, largely due to the fact that hardware-based solutions implemented on the customer's premises has formed the basis for all implementations. Recognising the benefits to the Company of improved recurring revenues and the attraction of a SaaS model to our customers, the Company has been working to transition more of its new US business into this model. 

The newly introduced SaaS model offers Eckoh greater revenue visibility, longer-term client relationships (typically of three to five year fixed terms) and higher overall gross margins. Eckoh's US customers have proved extremely receptive to this approach and the transition is taking place much more quickly than expected, with over 80 percent of the Company's US sales pipeline already using this pricing structure. The speed of this transition is expected to reduce the forecast margin from US Secure Payments in the short and medium term but to increase it in the longer term.

In November 2015, Eckoh acquired the US business Product Support Solutions ("PSS"), predominantly in order to support Eckoh's continued expansion of its Secure Payments products in the US, where PSS has a significant presence. As detailed in the announcement at the time of the acquisition, PSS has a non-core US division, which carries out one-off professional service projects typically with no ongoing revenue. In the current financial year there have been cost over-runs on a large and complex fixed-price project undertaken by the division, which is expected to lead to overall losses for the division of £600,000 in the six months to 30 September 2016 and will have an expected total cost for the full year of £700,000. As a consequence, the decision has been taken to accelerate the closure of the division and focus the Company's US workforce on its continuing core operations.

As a result of the transition to SaaS pricing and the cost over-runs at PSS's professional services division outlined above, it is expected that the Company's pre-tax profits for the year to 31 March 2017 will be below market  expectations and is expected to be in line with the performance last year, after absorbing the costs of the discontinued division. The medium and longer term outlook for the Company remains positive, with the transition to a recurring revenue model and decisive action at the PSS professional services division resulting in an improvement in the certainty and the quality of its earnings.

This announcement contains inside information.


For more information, please contact:

Eckoh plc                                                                                                                                                     Tel: 01442 458 300

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director                                                                                                                                                                    



Sophie McNulty, Stephanie Watson                                                                                                Tel: 020 7466 5000


N+1 Singer (Nomad & Joint Broker)

Shaun Dobson, Lauren Kettle                                                                                                             Tel: 020 7496 3000


Berenberg (Joint Broker)

Ben Wright, Chris Bowman, Amritha Murali                                                                                 Tel: 020 3207 7800


About Eckoh plc

Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the UK, US and Australia.  

Our Haloh Suite of secure payments products, which can be hosted in the Cloud or deployed on the client's site, removes sensitive personal and payment data from contact centres and IT environments. The products offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards ("PCI DSS") and wider data security regulations. Eckoh has been a PCI DSS Level One accredited Service Provider since 2010, processing over $1 billion in card payments annually. 

Eckoh's customer contact solutions enable enquiries and transactions to be performed on whatever device the customer chooses, allowing organisations to increase efficiency, lower operational costs and provide a true Omni-channel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.

Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms providers, retailers, utility providers and financial services organisations.

For more information go to 


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