Netcall (NET) has secured a minimum £1.5 million contract with a FTSE 250 company, as it posted a lower FY pretax profit of £1.7m, from £2.4m.
The company is an existing customer of Netcall's business process automation product.
The new five-year contract is for the delivery and use of Netcall's Liberty omni-channel Contact Centre, Unified Communications, Workforce Optimisation and Customer Experience Manager solutions. Each module will be delivered using the Liberty Software as a Service (SaaS) model.
Netcall's SaaS based Liberty solutions have been selected by the customer as part of a major transformation project for their existing contact centre and customer support infrastructure.
They will enable the customer to improve internal operations, performance and productivity, bringing together multiple service lines into a single virtual customer engagement platform, while creating a better customer experience and driving competitive differentiation.
The customer also recently signed a significant extension agreement for Netcall's business process automation product which will continue to run as a premise-based solution.
This demonstrates the Liberty platform's strength as a blended platform, catering for both the rapidly growing SaaS market while continuing to provide sophisticated solutions for customers requiring a premise-based installation.
For the FY, Netcall's revenue was £16.6m, from £17.2m.
"Netcall has enjoyed an excellent year of record sales order inflow. We are pleased to see that an increasing proportion of the new orders are multi-year SaaS-based contracts which enhance the Group's visibility of revenues by adding recurring revenue in future periods," it said in a statement.
"We have started the current period in a better position than ever and trading in the first few months has been significantly ahead of last year.
"Netcall is a stronger, more resilient business, with higher levels of revenue visibility and an expanded product offering. As a profitable, highly cash generative business we will continue to invest in our Company to sustain our long-term financial performance.
"The Board is pleased with the development of the business and, with a strong sales pipeline, we believe Netcall is well positioned for the future."