Source - SMW
EMIS Group expects to take a hit 'in the order of upper single digits of millions of pounds' after  it failed to meet service levels for NHS Digital.   The group said a review of customer and product support processes - led by new chief executive Andy Thorburn - identified that there had been a failure to meet certain service levels and reporting obligations with NHS Digital, relating to the group's EMIS web product for GPs in England.

It said these findings had been fully disclosed to NHS Digital, having only very recently come to the board's attention. 

The group said: 'We are currently working in collaboration with NHS Digital to confirm the scale of the issue and assess the full service and contractual impact; however, we confirm that neither patient safety nor patient data has been put at risk as a result of this issue.

'It is too early to quantify precisely the financial impact of this issue but in light of the current position, our estimate is that this will be in the order of upper single digits of millions of pounds.'

The group said that otherwise it had traded in line its expectations for the year ended 31 Dec.

It said  full year revenue was slightly ahead of the comparative period as the group continued to benefit from growing recurring revenue, strong market shares and good momentum in its order books and pipelines. 

Thorburn said he was very disappointed to find that the group had fallen behind the high standards of customer and product support that NHS Digital and its wider customer base had rightly come to expect.

He said: 'We have committed to resolve this situation to the satisfaction of NHS Digital and our users as soon as possible.'