IMImobile, a cloud communications software and solutions provider, announced a partnership agreement with KCOM a leading provider of communications and IT services in the UK. As part of the agreement, IMImobile's omnichannel chat solution, IMIchat, would enable KCOM's contact centre clients to provide live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels. KCOM customers would also be able use IMIconnect, IMImobile's customer journey automation platform. Jay Patel, Chief Executive of IMImobile, said: 'Contact centres are a key part of any customer engagement strategy as businesses are adapting to respond more effectively to the demands of the connected consumer.' 'Through IMIchat and our communication orchestration layer, KCOM can further help UK enterprises to utilise digital communications channels in their service and support operations.' Stu Smith, KCOM's Head of Innovation & Development, said: 'By working closely with IMImobile we can innovate solutions to meet the growing demand from end users who prefer to communicate with companies across multiple social channels.'
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