Source - LSE Regulatory
RNS Number : 2194Z
Totally PLC
21 January 2022

Prior to publication, the information contained within this announcement was deemed by the Company to constitute inside information as stipulated under the UK Market Abuse Regulation. With the publication of this announcement, this information is now considered to be in the public domain.


21 January 2022

Totally plc


("Totally", the "Company" or the "Group")


Totally's Urgent Care division secures new contracts and multiple contract extensions for services delivered across North East England, Staffordshire, Stoke-on-Trent and South East London


Total value worth more than £54 million


Totally plc (AIM: TLY), the provider of healthcare services across the UK and Ireland, is pleased to announce that its Urgent Care division has been awarded three new contracts and multiple contract extensions to deliver services across North East England, Staffordshire, Stoke-on-Trent and South East London, together worth a value of more than £54 million.


Vocare Limited ("Vocare"), part of Totally's Urgent Care Division, has been awarded a new contract with Staffordshire and Stoke-on-Trent CCGs for the provision of GP Out of Hours services (GP OOH). Vocare already provides GP OOH services in Staffordshire and Stoke-on-Trent as part of a contract for Integrated Urgent Care. This new contract, which Vocare secured through a competitive tender process, supports the delivery of care for an increased population of c. 1.2 million people. The contract's total value is £45 million over five years, with an option to extend for a further two years. The Company expects to mobilise the service by April 2022. 


Totally's Urgent Care Division, which comprises Vocare and Greenbrook Healthcare Limited ("Greenbrook"), has also been awarded two new contracts for the delivery of NHS 111 online clinical services in North East England and South East London Clinical Assessment Services (CAS). The contracts, which will run for a duration of 3 months, complement the NHS 111 telephony services that the division currently delivers. Vocare will deliver the services in North East England and Greenbrook will deliver the services in South East London. Collectively, the two contracts are worth a total of £0.6 million.


Greenbrook has also been awarded multiple contract extensions for the delivery of Urgent Treatment Centres (UTC) in South East London. The contract extensions are valued at a total of £8.6 million and run for periods of between 6 and 12 months. The Mayor of London, Sadiq Khan, declared a 'major incident' in London in December 2021 as COVID-19 cases surged following the identification of the new Omicron variant. These extensions mean that Greenbrook will continue to provide support in Urgent Care as pressure on the NHS remains high. Greenbrook's UTCs deliver care in partnership with hospitals' Accident and Emergency departments, reducing the time that patients seeking urgent treatment need to spend in hospital and diverting patients from the Emergency department where possible.


Wendy Lawrence, CEO of Totally, said: "Today's announcement not only reflects the high standard of care that our Urgent Care division continues to provide to patients in partnership with the NHS, but also the increased demand for such services across the UK. Totally continues to secure new work through competitive tender and expand services on the back of positive partnerships.


"The role we play within the UK's healthcare system is essential at the best of times. 'NHS under pressure' is a story that has regularly been reported over the years, and Totally was established to help ensure that patients can quickly access the healthcare they need. 


"When the NHS is under significant pressure, as it is currently, ensuring access to appropriate NHS services via NHS 111 or GP OOH and diverting non-emergency patients away from busy emergency departments becomes all the more important. I am proud that our services are recognised by the NHS as a vital part of care delivery. The wide range of services provided by Totally mean we remain well-positioned to meet the increased demand for high quality care, particularly as the UK continues to combat the adverse effects of COVID-19."


For further information please contact:


Totally plc 

020 3866 3330

Wendy Lawrence, Chief Executive Officer

Bob Holt, Chairman




Allenby Capital Limited (Nominated Adviser & Joint Corporate Broker)

020 3328 5656

Nick Athanas Liz Kirchner (Corporate Finance)

Amrit Nahal (Sales & Corporate Broking)




Canaccord Genuity Limited (Joint Corporate Broker)

020 7523 8000

Bobbie Hilliam / Alex Aylen




Yellow Jersey PR

020 3004 9512

Sarah Hollins / Henry Wilkinson / Annabelle Wills



Notes to editors

Totally plc is a leading healthcare service provider in the UK and Ireland, working in partnership with the NHS and other providers to deliver healthcare services through its divisions of Urgent Care, Planned Care and Insourcing.


On 16 December 2021, Totally acquired Energy Fitness Professionals Limited, an established corporate fitness provider with operations across the UK and a focus on workplace wellbeing.


Totally is committed to pursuing a progressive buy-and-build consolidation strategy within the fragmented healthcare market and looks to capitalise on the attractive opportunities that its disruptive service model offers, to generate value to shareholders.


Urgent Care

Totally offers a full range of urgent care services via its subsidiaries, Vocare and Greenbrook Healthcare, two of the largest urgent care providers in the UK, including:


· NHS 111 services

· Clinical Assessment services

· GP Out-of-Hours services

· Urgent Treatment Centres


Planned Care

Totally delivers planned care services, which include community based Out-Patient Services, Referral Management Services, Physiotherapy and Podiatry Services. It provides these through its planned care subsidiaries, About Health, Premier Physical Healthcare and Optimum Physiotherapy.



Launched in October 2019, Totally Healthcare provides bespoke insourcing solutions across multiple specialities to trusts and hospitals in the UK and Ireland, reducing waiting lists by utilising their spare capacity outside of normal working hours and at weekends.


Energy Fitness Professionals Limited

An established corporate fitness provider with operations across the UK and a focus on workplace wellbeing. 


More information on Totally plc can be found at the following link:


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