Totally PLC on Tuesday said that it has fully mobilised NHS England’s new, flexible platform for delivering NHS 111 services and successfully delivered its first 100,000 calls.

The provider of frontline healthcare services, corporate fitness and wellbeing services said it was the first and only provider in England to fully mobilise the mandated Single Virtual Contact Centre solution.

Totally is currently delivering NHS 111 resilience services on behalf of NHS England.

Its workforce has answered over 100,000 calls on the new platform since its launch in mid-February 2023, and is now working on delivering additional benefits. It said that these would leverage performance data to maximise the number of calls that can be accepted, whilst maintaining quality and increasing support to staff after difficult calls.

‘SVCC mobilisation means that NHS England can send additional calls to our service, knowing that we have the capacity to respond. The days of blindly splitting call volumes over a range of providers and hoping capacity exists to answer them are gone. As the only provider presently on the platform, we have a unique opportunity to support the NHS in a responsive and flexible way, contributing to better care and better outcomes across all healthcare services,’ said Chief Executive Officer Wendy Lawrence.

Totally shares were trading 0.4% higher at 16.18 pence each in London on Tuesday afternoon.

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